Early or expedited delivery cannot be requested separately. If the product is readily available with the seller, it may be shipped within a day. However, shipping timelines depend on product availability and order volume. Typically, orders are shipped within 5–7 business days.

Routing the order to a different vendor does not impact the standard delivery timeline. Orders are typically shipped within 5–7 business days from the date of confirmation.

Shipping of multiple orders depends on when each order was placed and confirmed. Orders are typically shipped within 5–7 business days from the date of confirmation and may be dispatched separately based on individual order timelines.

If your delivery was marked as failed even though you were available, you can reach out to the delivery partner directly to reschedule. If there are repeated failed attempts or issues with rescheduling, you can then contact customer support via email or phone to arrange a new delivery.

Orders are dispatched within 5 to 7 business days of payment. The dispatch timeline depends on product availability and the volume of orders placed.

eShop accepts various payment methods including credit/debit cards, net banking, UPI, and select wallets. All transactions are secured.

Yes, an invoice is shared via email once the order is confirmed and can also be downloaded from your account on eShop.

If your payment fails, please try again using a different payment method or check with your bank for any issues. You can also clear your browser cache or try placing the order using a different browser or device.

Once your payment is successful, you will receive an order confirmation email along with the order details. You can also check your order status in your account on eshop.se.com/in.

All applicable taxes and shipping charges are clearly mentioned during checkout. The final amount displayed before payment includes all charges.

Returns are accepted only at the time of delivery. We’re unable to process return requests once the delivery is completed.

Products purchased as part of a combo offer are treated as a single unit. Individual items from the combo cannot be returned separately.

In case of a wrong product delivery, an exchange request must be raised with the customer support team via email or phone. Once the request is submitted, the team will arrange for the pickup of the incorrect item and ensure delivery of the correct product.

If your order is missing any items, you can raise a request with the customer support team via email or phone. Share your order details, and the team will arrange to deliver the missing products.

The return shipping cost depends on the reason for the return and Schneider Electric’s return policy. If the return is due to a wrong or defective product, the seller covers the shipping cost. For returns made due to change of mind, the shipping cost to be borne by the customer.

If a product is delivered damaged, raise a request with the customer support team via email or phone. The team will arrange for a replacement or refund based on the ordered product availability.

Delivery details are shared in your order confirmation email and can also be viewed in your order history on eshop.se.com. Orders are typically shipped within 5–7 business days from the date of confirmation.

Changing the delivery address for a pending order is not possible. To update the address, you’ll need to cancel the existing order and place a new one. To initiate cancellation, contact the customer support team via email or phone. Once the order is cancelled, you can proceed with placing a new order using the correct address.

Tracking details are usually shared with customers via email or phone once the order is shipped. If you haven’t received the tracking information or are facing issues with it, you can contact the customer support team via email or phone and provide your order details. They will help you with the correct tracking information.

Orders are typically shipped within 5–7 business days from the date of confirmation. While there is no special process to expedite delivery beyond the standard timeline, orders may be shipped earlier depending on product availability and overall order volume

Express shipping is currently not offered on eShop. All orders follow the standard shipping timeline of 5–7 business days from the date of confirmation.

Tracking information is shared via email or phone once your order has been shipped. You can also view tracking details by logging into your account and checking your order history on eshop.se.com.

Currently, eShop does not offer the option to select a specific delivery date or time slot. Deliveries are scheduled based on courier availability and standard timelines.