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eShop Privacy Notice Schneider Electric India Private Limited (SEIPL)

We commit to serve you, our customers, with care, consideration, and respect and to protect your privacy and personal information.

Our Data Privacy Policy https://wwWe may collect andw.se.com/ww/en/about-us/legal/data-privacy.jsp explains how and why we use personal information. This supplemental notice provides additional information about SEIPL eShop

  • 1. WHAT IS THE SCOPE OF THIS PRIVACY NOTICE?
  • 2. WHO IS IN CHARGE OF DATA PROCESSING?
  • 3. WHAT TYPES OF PERSONAL INFORMATION DO WE PROCESS?
  • 4. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
  • 5. WHO DO WE SHARE PERSONAL INFORMATION WITH AND WHERE IS IT PROCESSED?
  • 6. HOW DO WE SECURE PERSONAL INFORMATION?

1. What is the scope of this privacy notice?

This privacy notice applies to eShop (“the service”). The statements here, together with those in our Data Privacy Policy explain what personal information will be collected through your use of the service, how the information will be used and how you can control the collection, correction and/or deletion of information.

2. Who is in charge of data processing?

The processing of personal information is carried out by SEIPL (“we”) as data controller.

3. What types of personal information do we process?

We process the following categories of personal information:

Table Example
Categories of personal information Source Purposes for processing Source Purposes for processing
1. Contact information such as registration information – Name, address, contact no, email id. You To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest.
2. Transactional details

We may collect and use other types of personal information as described in our Data Privacy Policy. Depending on the circumstances, these activities may be based on the execution of a contract with you, on our legitimate interest, on the legitimate interest of a third party, or for compliance with a legal obligation.

We do not make decisions based solely on automated processing which may produce legal effects or similarly affect you.

4. How long do we keep your personal information?

We keep information for upto 10 years to perform the purposes described above, taking into consideration the need to provide the services, marketing requirements, security requirements, legal requirements, and statute of limitations.

5. Who do we share personal information with and where is it processed?

Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection. We do not sell your personal information.

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Our affiliates and suppliers provide service including hosting and maintenance, performance monitoring and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers.

We have internal policies applied by our affiliates and we conclude contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR). In addition, we conclude Standard Contractual Clauses and rely on EU Commission’s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact global-data-privacy@schneider-electric.com.

We may also share your information, as necessary:

  • with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
  • to defend our legal rights, or to protect the rights or safety of any person or entity;
  • as instructed by you, our customer, or the user.
  • with third parties in the context of reorganization of operations.

If you authorize third parties to collect information from connected devices to access information processed within the service, or to issue commands to connected devices (for instance using a third-party voice assistant), we will also share information with these third parties in order to perform your requests. We do not control these third parties or their privacy practices. You should review their privacy policies before engaging with them.

Google Analytics

The service includes Google Analytics, a Google service which provides us with information about how you use the mobile and the web applications. Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites

Google Analytics features are used to understand how often functionalities are used.

6. How do we secure personal information?

We follow generally accepted industry standards to protect personal information and we maintain appropriate administrative, technical and physical safeguards to protect it against accidental or unlawful destruction, accidental loss and unauthorized alteration.

However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. How to exercise your choices and rights about your personal information?

To exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request restriction or erasure, the right to object and data portability, you may:

  • access and edit your personal information and your choices on eShop under ‘My Account’ settings. - https://eshop.se.com/in/customer/account/
  • make a request at the contact details available within the application or at https://www.google.com/policies/technologies/partner-sites Global-Data-Privacy@schneider-electric.com. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.

For any suggestion, question and request, you may contact us and we will be happy to help you. You may address questions or comments about our privacy practices or this privacy notice to our Group Data Protection Officer (Group DPO - Global-Data-Privacy@schneider-electric.com.)

If you believe that we have processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority.

This privacy notice may change from time to time. We will provide information about material changes. Last updated: July 2021 (https://www.se.com/ww/en/about-us/legal/data-privacy.jsp)