Revolutionizing Customer Experience with Koko 2.0 - Schneider Electric eShop

The world we live in today is equipped with many amenities and facilities. And more than half of them is powered by the electrical industry. It's an industry that touches nearly every aspect of our lives, from the light switches on our walls to the devices in the palms of our hands. This industry is playing a crucial role in our lives and is also changing the landscape of opportunities for many. As our reliance on technology grows, so does the demand for electricity and electrical products. Companies within the electrical industry are responsible for creating and maintaining the infrastructure that delivers bespoke products to our homes and businesses and developing new technologies that make energy consumption efficient and eco-friendly.

Schneider Electric has developed the electrical industry’s first-ever AI-powered chatbot, Koko 2.0. with seamless features and experience. The WhatsApp chatbot is a virtual sales assistant ready to bring in an unmatched e-commerce experience on your mobile phones. Designed with simple prompts and the options to browse, order, pay & track effortlessly, our chatbot is here to make the consumer journey simple and enjoyable. Enjoy all Schneider Electric’s products at your fingertips and experience an unmatched journey of comfort, functionality, and ease.

Read Also: What Is Whatsapp Commerce and How Koko 2.0 Is Transforming The Electrical Industry?

Let’s check on the exquisite features of Koko 2.0

Unique and end-to-end

Koko 2.0 is not just your ordinary chatbot. It is an all-in-one solution for electrical needs. From product inquiries to technical assistance, Schneider Electric’s Koko 2.0 provides a seamless experience to customers from start to finish. Koko 2.0 provides a holistic experience, covering the entire spectrum of your electrical needs. Since you can interact with the chatbot in a natural language format, it makes communication effortless and intuitive. Simply put, you can rely on Koko 2.0 throughout your entire journey, from researching and selecting products to troubleshooting issues.

Explore 6000+ products

With an extensive database of over 6000 products, Koko 2.0 allows you to effortlessly browse and explore our entire range of electrical equipment. From switches to circuit breakers to signaling devices, you can explore a wide array of categories and locate the item you need. Whether you are looking for a specific item or looking for the range of available Schneider electrical products to meet a particular end, Koko 2.0 provides detailed information on each product, ensuring that you make informed decisions.

Search & add to the cart easily

Finding the right Schneider product is just the beginning. Koko 2.0 streamlines and simplifies the purchasing process by allowing you to search for items and add them to your cart with ease. You can enter keywords or use natural language queries to find the products you are looking for quickly! The chatbot’s intelligent algorithms ensure accurate search results, saving users valuable time and effort. Once you locate your desired items, you can easily add them to your cart with a simple command, thereby streamlining the purchasing process.

Bulk Order in a single go

For businesses and professionals who require a large number of electrical products, Koko 2.0 simplifies the purchasing process with its bulk ordering feature. Instead of going through the hassle of multiple orders, you can select multiple items, specify quantities, and place your order in a single go. This feature saves time and effort, making it convenient for your to fulfil your bulk purchasing requirements and ensures a smooth experience.

Pay securely

Koko 2.0 prioritizes user security and convenience. It offers a secure payment gateway that allows you to complete transactions. With encryption protocols in place, you can confidently make payments knowing that your personal and financial information is protected. This feature enhances the overall convenience and trustworthiness of the purchasing experience.

Provide technical assistance

Koko 2.0 goes beyond being a product catalogue and shopping platform. It also acts as a virtual assistant, providing technical assistance to users. From troubleshooting common issues to offering recommendations, Koko 2.0 is a valuable resource for professionals seeking guidance and support. You can seek guidance on installation procedures, troubleshoot common issues, and even receive personalised recommendations based on your requirements. The chatbot's AI-powered algorithms analyse your queries and provide accurate and helpful responses, empowering you to overcome challenges and make the most of your electrical equipment.

Information about the products and the company

Koko 2.0 is not just focused on sales. It also aims to educate users about the products and the company behind them. The chatbot provides comprehensive information about each product, including specifications, usage guidelines, warranty details, and certifications. You can make well-informed decisions based on this valuable information. Additionally, you can access details about Schneider Electric, such as its history, mission, and contact information. Schneider Electric believes in transparency with customers and Koko 2.0 has been designed in a fashion to encourage you to know more about the brand you are purchasing their products from.

Schneider Electric eShop’s Koko 2.0 is a game-changer in the electrical industry, bringing the power of AI to revolutionise the way professionals, as well as consumers, interact with eShops to browse and purchase electrical products. With its unique and end-to-end features such as an extensive product catalogue, seamless purchasing experience, bulk ordering capability, secure payments, technical assistance, and comprehensive product information, Koko 2.0 offers an unrivalled user experience. Whether you are a retailer or a consumer looking to purchase electrical equipment, Koko 2.0 is your trusted companion, providing convenience, reliability, and innovation at your fingertips! Embrace the future of the electrical industry with Schneider Electric's Koko 2.0 and experience a new level of efficiency and effectiveness.

If you are someone who enjoys simplifying your life, then our Koko 2.0 WhatsApp chatbot is your perfect solution. With the power of AI and natural language processing, our chatbot is here to understand your needs and provide you with quick, accurate, and unmatched results as well as experience.

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