1 Year Renewal Extended Warranty for (1) Smart-UPS 1.1-2kVA

WEXT1YR-SU-02
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Description

DESCRIPTION OF SERVICES:


  • 1. For any breakdowns service would be available in normal business hours (6X8).
  • 2. SEITB will manage all logistics of spares delivery, scheduling technicians visit and ensuring a smooth trouble shooting and resolving the issues reported.
  • 3. During breakdown of the machines, Certified Field Service Representative (FSR), backed by years of industry experience, will visit, diagnose, and take appropriate corrective actions.
  • 4. SEITB Certified FSR will run tests to verify your system is functioning correctly in all operational modes, firmware upgrades during site intervention.
  • 5. Validation of Site conditions for smooth operations and provide suggestion for improvement as applicable during site intervention.
  • 6. The average response time will be 8 Hours (will vary for remote location as per FSR travel time).
  • 7. The average resolution time will be 48 Hours from the time of request (for complex issues additional time will be needed).
  • 8. Collection and final disposal of replaced spares and components.
  • 9. Repair / Replacement Services Support.

Status of the Product and type of Support:


  • -Renewal of SIB/AMC Care Pack within 15 Days after the Expiry date Continues Support.
  • -Seamless warranty (SIB/AMC Care Pack Registered within Standard warranty) Continues Support.
  • -SIB/AMC Care Pack Registered for a Product which is not in Standard warranty/SIB/AMC Care Pack or after 15 days of expiry.
  • -The first call can be logged after 45 days of SIB/AMC Care Pack registration(Start date).

Terms and conditions-


EXCLUSIONS:


Defects caused by the following shall also not be covered under this Agreement and SE shall not be bound by the terms of this Agreement, in case:


  • (a) External Batteries & other connected Accessories (SNMP cards, Links, cables, Ext. Chargers .. etc.
  • (b) The Customer does not use the Equipment in accordance with the written documentation or instructions issued by SE.
  • (c) The Customer gets the Equipment serviced / repaired by any non-SE certified personnel or entity or repairs or services the Equipment on its own.
  • (d) if there is gap in warranty, the extended warranty will not be honoured as per policy.

Product Details

Product Name 1 Year Renewal Extended Warranty for (1) Smart-UPS 1.1-2kVA
Tax Class GST-18
Category UPS
Range Name UPS
Extended 1 Year warranty Yes

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Extended Warranty

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