FAQs for Seller Rating and Review System
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What is the Seller Rating and Review System?
The Seller Rating and Review System is a new mechanism designed to evaluate and enhance seller performance on our platform. It includes metrics that recognize active sellers and encourage better order fulfilment. The best seller is chosen as the default seller when a customer places an order. -
Why was this system implemented?
The system aims to: -
Better Customer Experience: As orders are placed with the best sellers, customers will receive the best service.
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Reduce Order Rerouting: Identify and address issues to streamline order fulfilment.
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Enhance Seller Accountability: Provide clear performance metrics for improved customer satisfaction.
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How will sellers benefit from this system?
Sellers can expect: -
Increased Visibility: Higher-rated sellers will be chosen as the default sellers on the platform.
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Competitive Advantage: A strong seller rating can help differentiate your business.
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Feedback for Improvement: Insights into performance will highlight areas for enhancement.
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Where can the seller see their rating?
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Log in to your seller panel: Marketplace Vendor Login
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Click on Dashboard
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Your seller rating will be shown on the right-hand side of the dashboard.
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What parameters are considered in the rating?
The rating system evaluates the following parameters: -
Overall Orders Fulfilled in eShop.
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Prepaid Orders Fulfilled without Rerouting
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Customer Ratings Received
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Timeliness in Completing Orders
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Prompt support in fulfilling rerouted orders.
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Marketplace Participation
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How often will the ratings be updated?
Seller ratings will be reviewed and updated every 3 months to accurately reflect current performance. -
What happens if my rating decreases?
If your rating decreases, your name will move lower on the list, and you may miss opportunities to receive organic orders. -
How can I improve my rating?
Focus on fulfilling orders efficiently, maintaining good communication about stock and delivery issues, and actively seeking customer feedback to enhance service quality. -
Who can I contact for support or questions?
For any questions or feedback regarding the new system, please reach out to our support team.
Phone Number: 1800 103 0011
              1800 419 4272
Email: support.ccc@schneider-electric.com -
Is there a way to appeal my rating?
If you believe there has been an error in your rating, you can contact our support team to discuss your concerns.
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