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Terms & Conditions


In these Terms & Conditions, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. 

"Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean “Schneider Electric”, its franchiser, affiliates and partners.

By visiting our site and/ or purchasing the products or something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“these Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. 

These Terms & Conditions apply to all Users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, User agrees to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then User may not access the website or use any services. 

If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. 

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. 

User is your responsible to check this page periodically for changes and your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

User may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve: 

(a) transmissions over various networks; and 

(b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only as per our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.

We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Any samples, drawings, descriptive matter, or advertising issued by us and any description of the products or illustrations or descriptions contained in our brochures, documents or webpage, are issued or published for the sole purpose of giving an approximate idea of the product or Services described in them shall not form part of the contract with you or have any contractual force. Any description given or applied to the products or Services is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, you hereby affirm that you do not in any way rely on any description when entering into the order with us.

For Installation Services

a)You acknowledge that you are solely responsible for ensuring that you have all the necessary permits, approval, consents and other necessary documents and that all the necessary preparatory work for the installation of the product to be carried out in the location you appointed. We are not responsible for unsuitability of the product for the use in such location; 

b)You undertake to check the visual condition and defects of the product (including the condition of packaging) once the shipment has arrived before accepting the products. We should be informed immediately of any problems and shortcomings of the products.

If faulty digital content or the product supplied by us damages a device, a content or digital content which belongs to you and that damage is solely attributed to our negligence , you acknowledge and accept that our sole responsibility is to repair or replace the product or such part(s) of the product that is damaged by our negligence only. However, we will not be liable for any damage that you could have avoided by installing, in accordance with our advice, an update that was offered to you free of charge or for any damage resulting from your failure to correctly follow instructions, installation or to have the minimum configuration recommended by us.We and our contractors shall not be liable for any damage that results from or is related to the temporary interruption or surge of the electricity supply at the proposed location on which the product is to be installed. We shall not be liable for any damage or loss caused to the product, your premises, or surrounding premises (including such fixtures and/or fittings on the premises or surrounding premises) that may arise from your self-installation or installation by third party not appointed or authorized by us (whether proper or improper) of the product. You agree to indemnify us and our contractors against any damage that you or any third party may suffer in the course of the installation of the product if such damage is caused by your negligence or your failure to comply with your obligation or to comply with our instruction.

You agree to ensure that you shall not use the product for any purpose other than the product’s original intended use. You further agree that you shall use all reasonable skill and case in process of using the products.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

Section 8 - Third-Party Links

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. 

We are and shall be under no obligation to:

(1) maintain any comments in confidence; 

(2) pay compensation for any comments; or 

(3) respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information and Intellectual Property Rights

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become our absolute property, and you shall do all that is reasonably necessary to ensure that such rights vest and remain vested in us by execution of appropriate instruments or the making of agreement with third parties.

Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in these Terms & Conditions, you are prohibited from using the site or its content: 

(a) for any unlawful purpose; 

(b) to solicit others to perform or participate in any unlawful acts; 

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

(f) to submit false or misleading information; 

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 

(h) to collect or track the personal information of others; 

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; 

(j) for any obscene or immoral purpose; or 

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, to the extent permitted by law, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

Our warranty and liabilities does not apply in the event of a fault or damage arising from any of the following causes: (i) service or maintenance performed by any person not appointed or authorized by us, (ii) installation of the product not carried out by us or our contractors, (iii) damage caused by theft or vandalism or any other third party act, (iv) misuse of any kind of the products by you or any person for whom you are responsible that is not in accordance with the guide or any other oral or written instructions issued by us regarding the product or Services, (v) unauthorized opening of the products by you or any person for whom you are responsible, (vi) unsuitable storage conditions, (vii) modifications, additions or any other interference with the products by you or any other party or the electric vehicle, including software modifications, without our prior written consent, and (viii) normal aging and wear-and-tear of the products

In no case shall , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for:

1) any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs; and

2)  any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service; and 

3)  any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content; and 

4)  any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Our maximum liability for all claims, losses, damages, costs and expenses arising from or in connection with the sale of a product in our portal shall not exceed the amounts received by us, under such sale proceeds.

Repair, modification or replacement of parts during the warranty period will not extend the original warranty period of the products.

We shall not be liable for any non-performance, or failure or delay in the performance of our obligations herein resulting from any cause beyond our reasonable control including but not limited to pandemic, malicious cyber-attack, compliance with any regulations, order, acts, instructions or priority request of any government agencies or any departments or agencies thereof, civil or military authority, or due to the acts or omissions of the Purchaser, cyber-attack, acts of God, fires, flood or other weather conditions, strikes, factory shut-downs, breakdown of plants wars, hostilities or insurrection, riots, storage or delayed arrival of raw materials, epidemics, delay in subcontractor’s performance, transport, harbour congestion or detention. If performance of our obligations is delayed or hindered by circumstances outside our control amounting to force majeure as stated above, we shall not be responsible for any damage, increased costs or loss which you may sustain by reason of our failure or delay in performance of our obligation, and such failure or delay shall not be construed as a breach, further, our duty to perform shall be suspended for as long as the circumstances amounting to force majeure continue, and the time for performance of our obligations shall be extended by a period equal to the duration of those circumstances.

Except as provided in this clause 13, you agree that we shall have no other liability to you in respect of the failure of the product or Services to comply with this Terms and Conditions.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions and Privacy Policy or the documents they incorporate by reference or your violation of any law or the rights of a third-party, including the use of the products or Services that is not in accordance with our instruction, our guide or any interference, opening up, tampering, modification of or with the products, or you choosing to install the products on your own or by such other third party not appointed or authorized by us, you or a third party mishandling the products, your use of our digital content, webpage, communication and dispute that may happen between you and third part, third party’s use and access of our digital content, webpage using your personal information, breach of these Terms and Conditions by such third party who may use and access our digital content, webpage using your personal information.

Section 15 - Severability

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

Notwithstanding the foregoing, the Contracts (Rights of Third Parties) Ordinance (Cap 623 of the Laws of Hong Kong) is expressly excluded and shall not apply to these Terms & Conditions. Unless expressly provided to the contrary in this agreement, a person who is not a party to these Terms & Conditions may not enforce any of its terms under the Contracts (Rights of Third Parties) Ordinance (Cap 623 of the Laws of Hong Kong) and notwithstanding any term of these Terms & Conditions, the consent of any third party is not required for any variation (including any release or compromise of any liability), rescission or termination of these Terms & Conditions.

Section 18 - Governing Law and Dispute Resolution

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.

Any dispute arising directly or indirectly from these Terms and Conditions, either case regardless the dispute is based on the rules of contractual or tortious liability, on the rules of civil law or any other applicable rule, shall be submitted, in the absence of out-of-court settlement within thirty (30) calendar days from the first notification of the dispute by the first Party to take action, to the Hong Kong International Arbitration Centre (HKIAC) in Hong Kong in accordance with the HKIAC Administrated Arbitration Rules then in force when the Notice of Arbitration is submitted.

Section 19 - Changes to Terms & Conditions

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms & Conditions should be sent to us at