Order shipping will be within 3 working days from receipt of order/payment.

Schneider Electric is committed to protecting your privacy and personal information. Our Data Privacy Policy explains how and why we use your personal information and how you can exercise your privacy rights.

Once the order transaction has been completed, there is no cancellation/ modification.

Currently we do not accept orders which are not in stock. You can add them to the wishlist to get an update when the products are back in stock.

For any queries related to your order you can reach the customer care team by sending an email to customercare.hk@se.com or call our Customer Care via Chat with us.

You can track your orders and purchase history in the ‘My Account’ section.

You can update your Newsletter Subscription status on the Account Information under My Account. All promotions related to communication will be sent to your registered email address. The promotions will also be visible on the website through banners. Any live promotion will have a coupon code, and this will be visible in the ‘Apply Coupon’ section of the cart checkout.

Our payment service provider currently accepts most major credit cards.

Unfortunately, we will not be able to process your order until payment has been authorised and the funds have been cleared.

In the event, a payment request is not authorised, you should check the card details or contact your payment card provider for further assistance.

Alternatively, you can proceed with the purchase by using a different payment method (please refer to the “What payment methods do you accept” section within our FAQ’s for further details of acceptable payment methods).

Contact Customer Care via Chat with us or email at customercare.hk@se.com.

All transactions and order deliveries of this eShop are restricted within HKSAR and Macau only. Out of HK & Macau, we are supposed not to ship out. For shipment enquiries, you can contact Customer Care via Chat with us or Email us at customercare.hk@se.com.

Minimum HK$500 per transaction for free delivery. Any transaction less than HK$500, a HK$100 delivery services charge will be applied.

Due to legal reasons, we are unable to amend your shipping address after payment has been authorised and cleared.

Once the order transaction has been completed, there is no cancellation/modification.

All webshop products are covered under standard SE warranty. Hence these are subject to the same T&C as given to the offline purchase. For more clarity refer to the Return Policy or you can contact Customer Care via Chat with us or Email us at customercare.hk@se.com.

All web-shop products are covered under standard SE warranty. Hence these are subject to the same T&C as given to the offline purchase. For more clarity refer to the Warranty Policy

No, you always need the Wiser Hub. This connects to the WiFi, you can then use the app to connect your product(s) to the Wiser Hub.

On the rare occasion an issue has occurred with your Wiser system, please contact Customer Care via Chat with us or Email us at customercare.hk@se.com.