Schneider Electric Harmony XB5 red complete pilot light Ø22 plain lens with integral LED 24V

Goods Return

Quality Return

Customers may contact Schneider Customer Care Centre for goods return if the products require return for inspection due to failure. If the products are within the warranty period and Schneider Electric is responsible for this, we will provide customers with repair or replacement free of charge.

Logistics Return

Customers should inspect the models and quantities of the products carefully at delivery before signing the delivery note(s). In case of product errors, quantity mismatch or packaging damages, the customers should mark the problems on the goods receipt and refuse to receive the goods, and inform the Customer Care Centre within one week. The customers should return the goods together with the original packaging. Goods of high value should be unboxed and inspected as soon as possible before the expiry of compensation within 7 days. If the logistics return is accepted (the products are not yet used), we will replace the correct models and quantities of the products for the customers as soon as possible.

Product Issues

If you face any kind of inconvenience with Schneider products, simply call us at Schneider Customer Care Centre number- +852-2579-9699 or Email , we will resolve your issue. The support will be provided as per the warranty & services clauses mentioned in the Warranty

Warranty

If you face any kind of inconvenience with Schneider products, simply call us at Schneider Customer Care Centre number- +852-2579-9699 or Email at CustomerCare.HK@se.com , we will resolve your issue. The support will be provided as per the warranty & services clauses mentioned in the Warranty

Pengiriman & Pembayaran

Penjual di laman daring eshop.se.com/id memastikan pengiriman produk yang dijual melalui situs webnya dalam waktu maksimal 3 hari kerja di dalam kota. Kami mencoba yang terbaik untuk memastikan bahwa semua produk yang mencapai Anda berfungsi dan tidak memiliki cacat.

Pengembalian & Penggantian

Semua produk yang dijual melalui Toko di eshop.se.com/id dikirimkan oleh mitra penjual tepercaya kami. Oleh karena itu, idealnya tidak ada risiko kerusakan produk dan masalah operasional apa pun. Untuk alasan apapun, jika Anda ingin membatalkan pembelian atau mengembalikan produk, silakan ajukan permintaan pengembalian melalui email ke email operator. Jumlah Anda (jika dibayar di muka) akan dikembalikan ke rekening bank Anda dalam waktu 3 hingga 7 hari kerja.

Masalah Produk

Jika Anda menghadapi ketidaknyamanan dengan produk Schneider, cukup hubungi kami di nomor Pusat Layanan Pelanggan Schneider 1500055 atau email kami di email operator, kami akan menyelesaikan semua masalah Anda. Dukungan akan diberikan sesuai dengan klausul garansi & layanan.

Jaminan

Jika Anda menghadapi kesalahan teknis selama masa garansi (sesuai garansi standar yang ditawarkan, silakan lihat dokumen), silakan hubungi nomor Pusat Layanan Pelanggan Schneider-1500055 atau email kami di email operator, untuk mencatat keluhan Garansi produk dimulai dari tanggal invoice.

Kebijakan Pembatalan

Anda dapat membatalkan pesanan Anda dengan biaya yang berlaku di bawah ini-

• Sebelum produk dikirim, Tidak ada penalti.
• Setelah produk dikirim, produk akan diterima untuk dikembalikan hanya jika permintaan pengembalian dikirim ke Pusat Layanan Pelanggan Schneider secara tertulis dalam waktu 2 minggu kerja sejak tanggal faktur
• Produk yang dikembalikan harus dalam kondisi asli dan kemasan asli.
• Setelah pengiriman produk: 10% dari harga jual akan dipotong sebelum pengembalian dana.

In-Warranty Services

We provide repair and replacement services free of charge for all the products that are damaged within the warranty period and in compliance with the warranty terms and such services will commence when we received the returned products and the ownership of such returned products transferred to us. Such services do not include installation and programming.
Customers must provide order confirmation from Schneider Electric to verify that the products are purchased directly from Schneider Electric.

Warranty Period

If customers encounter problems with the products, and the problems fall within the responsibilities of Schneider Electric, customers may contact the Customers Care Centre or their sales representative within 18 months starting from the delivery date, or 24 months from the manufacture date of the products if the delivery date cannot be verified, for repair or replacement.

Warranty Terms

The warranty services do not apply in the following situations:

• Products were used under the conditions specified in technical documents not from Schneider Electric
• Products were modified or repaired without approval from Schneider Electric
• Products were damaged as a result of improper storage by customers or during transportation.
• Products were damaged due to natural disasters, accidents or poor electricity.
• Product labels or certificates were removed or damaged

Remarks

The new products may have different warranty periods. Please contact Customer Care Centre. Email us at customercare@sync.co.id for details.