Shipping & Payments

Shipping & Payments

Schneider ensures delivery of products sold through its website within a maximum of 2 working days. We try our best to make sure that all products that reach you are functional and have no defects.

All the products sold through Schneider web Shop are delivered by our trusted partners. Hence. In case of a defect or problem in the products or their operation for any reason, there is no problem in changing, replacing or for any reason, if you want to cancel the purchase or return the product, please initiate a request for return through an email to

Your amount (if paid in advance) will be refunded back to your bank account within 3 to 5 working days.

Product Issues

If you face any kind of inconvenience with Schneider products, simply call us at Schneider Customer Care Centre number +20 19775 or email us at

We will resolve all your issues. The support will be provided as per the warranty & services clauses.


If you face any technical glitch during the warranty period (as per standard warranty offered, please refer document), please call Schneider Customer Care Centre number +20 19775 or email us at, to log a complaint.

Warranty of products starts from the date of invoice.

Cancellation Policy

You can cancel your orders with below applicable charges-

  • Before product is dispatched, No penalty.
  • Once product is dispatched, product shall be accepted for return only if the return request is sent to Schneider Customer Care Center in writing within 2 working weeks from invoice date.
  • Product returned must be in original condition and original packaging.
  • After product dispatch: 10 % of the sale price shall be deducted before the refund of the amount.