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Frequently Asked Questions


How can we order a RONIS key number 200 or 201, for XB6 selector switches?

Goals and Symptoms

How can we order a RONIS key number 200 or 201, for XB6 selector switches?

Facts and Changes

RONIS key number
200, 201, 202 and 203
XB6 selector switches
how to order key in spare parts

Causes and Fixes

The reference ZB6Y007 is corresponding to the Ronis key number E200. ZB6Y008 ref is corresponding to key Dom 311. ZB6Y007 is a set of 2 keys E200

The other key numbers (E201, E202, E203) are available to order separately, by set of 2 keys

ZB6Y201 for key E201
ZB6Y202 for key E202
ZB6Y203 for key E203

These 3 ref do not appear in the catalogue

What versions of the TSX Micro/Premium firmware needed in order to use the PCMCIA memory backup card TSXMFPB096K?

Versions of the TSX Micro/Premium firmware needed in order to use the PCMCIA memory backup card TSXMFPB096K

Product Line:
TSX Micro/Premium, PL7

The TSXMFPB096K can be use on the Premium (TSX57) Version 5.5 and later and for the Micro (TSX-37) Version 5.1 and later.


eDesign Reseller Flow - I am not able to add items to my cart ? or I am not able to purchase components that I added in my cart ?

eDesign Reseller Flow is in an online tool, which is accessed directly from the distributors website

Schneider Electric / eDesign doesn't store the cart or payment information for Reseller sites. For any cart or purchase or payment related issues / queries for Reseller sites, please reach out to your respective Distributor partners.

What are the Conditions of Sale, including Warranty, for Square D/Schneider Electric Products?

Schneider Electric Standard Terms and Conditions of Sale

Product Line:


This is a published document with an explanation for the following items:

1) Contract Terms
2) Prices
3) Taxes
4) Terms of payment
5) Delivery and Schedule
6) Risk of loss
7) Substitutions
8) Shortage
9) Installments
10) Force Majeure
11) Standard Warranty
a) Product Warranty
b) Service Warranty
12) Return of Products
13) Intellectual Property
14) Software
16) Insurance
17) Import and Export
18) Health and Safety Compliance 
19) Witness of Tests & Factory Inspections
20) Patterns and Tools
21) Nuclear Applications
22) Nature of Relationship
23) Termination
24) Cancellation
25) Amendments
26) Applicable Laws


Do we have type test certificate for each delivery for Medium Power Transformers?

Not necessarily for each delivery. In case the customer insist on having a type/special test for relevant delivery of Medium Power Transformers then this shall be included in the order.

Does the M340 BMXPRA0100 Remote I/O module come with an SD card on delivery?

Yes. The standard SD card part# BMXRMS008MP is included when purchasing the unit BMXPRA0100 Remote I/O module.


How can I return an inoperative drive or soft start under warranty?

Return an inoperative drive or soft start under warranty.

Product line:
Altivar, Altistart

All models

Altivar drive or Altistart soft start does not work, and I want to return under warranty. 

To return a drive or soft start product, the first point of contact needs to be the Drives Product Support group (DPSG). The DPSG needs to create a case to document the part number, serial number and troubleshooting in order to set up a return. The Drives Engineer can make the determination if the product is covered under warranty, and confirm appropriate troubleshooting steps have been taken. 

The drive can be returned only or exchanged for the same product. To return only, contact the Claims team with the case number and request an inoperative with CCP return. 
For an exchange, contact the Drives Resale group in Raleigh with the case number and drive/soft start part number. 
If you are an end user, you will need to contact a local distributor or point of purchase with the case number. 

Why does a Unity Pro v12 WIN 7 Enterprise installation return error -1904, msvcp110.dll and CDBservices.dll is missing?

One cause is that SP1 is not installed on the Win 7 Enterprise OS. SP1 on Win 7 32 / Enterprise is a requirement for Unity Pro V12.0.


What is the difference between RCBO and RCCB Acti 9 products?

- RCBO: is a device from Acti 9 range used for full protection functions (overload protection + Short circuit current protection + earth leakage protection with different sensitivities)

- RCCB: is an earth leakage protection device only (stand-alone device) that needs an external CB for basic protection functions (overload protection + short circuit current protection)

What is the difference between SR2 and SR3 zelio logic?

SR2 is the compact range of Zelio Logic in which you cannot add any extensions of I/O modules or communication modules, While SR3 is a modular range and you can add I/O extension modules and communication modules.

What is the value of one minute power frequency withstand voltage for NSX Breaker?

Compact NSX range has Uimp of 8 kV. Following IEC-60947-1 / 60947-2 standard, 1,2/50 us impulse wave and power-frequency withstand voltage test are performed on the breaker.

For the power-frequency withstand voltage test at 50 Hz, the voltage depends on the rated insulation voltage Ui (as illustrated in attached document), which is 800V for Compact NSX:
Rated insulation voltage Ui : AC test voltage (R.M.S)
60 < Ui ≤ 300 : 1500
300 < Ui ≤ 690 : 1890
690 < Ui ≤ 800 : 2000
800 < Ui ≤ 1000 : 2200
So for Compact NSX the value of this voltage is 2000 V for 1 minute.

A 415V motor, class F insulation with dv/dt capability of 1 KV/μS, can we use this motor with standard cable length provided in ATV61 catalog?

Generally, the motor with Class F insulation is considered as VFD graded motor, but it is specified that the dV/dT withstand capacity is 1 KV/μS. Hence, we cannot consider this motor as VFD graded motor.
1. The standard IEC60034-17 clearly defines the admissible dV/dT levels for motor to be used with variable frequency drive. Hence the motors, which complies the dV/dT as per this standard only will be considered as VFD graded motor. The permissible limits are indicated in below picture
2. Also, the standard NEMA MG 1-2011, Part 31, specifies that insulation systems to use with VFD in low-voltage (≤ 600 V) inverter-duty motors should be designed to withstand an upper limit of 3.1 times the motor's rated line-to-line voltage. This is equivalent to an upper limit of 1413 V peak volts at the motor terminals for a motor rated at 456V (415+10%). Rise times must equal or exceed 0.1 microseconds.

3. The customer has mentioned that the peak voltage withstand capacity is 1 KV/μS, which is much lesser than the limit mentioned in above standards. Hence the motor cannot be used with VFD with the standard cable length provided in the catalog. 

4. If you need to use the motor with VFD, it is mandatory to use motor choke or sinus filter to reduce the dV/dT and peak voltage at motor terminal, the picture below will provide the dV/dT limit with motor choke.

As per the above information, the dV/dT will be limited to 1 KV/μS and the peak voltage will be 1000V with motor choke. Hence the motor will work without any problem by providing a choke in the output of the VFD.

With ATS48C32Q soft starter, I will use DF431700 fuse, how many fuses should I use?

You will need to use three fuses, and For Reference: DF431700 it is sold singly.

How to test communication between Citect and equipment connected (PLC and controller in Modbus eurotherm)?

There are two possible solutions:

1- Use ModNet native protocol has Vijeo Citect (Modbus TCP or series) .

2- Using the OPC Server through Schneider OFSOPC driver (Modbus TCP or series based on the configuration of the alias)

Soft Starter ATS48 is displaying nLP fault?

nLP means No Line Power
Cause :This fault appears when powering up the control part without powering up the power part .
Remedy : Connect power to terminals: 1/L1,3/L2,5/L3