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Talk to us directly?

Our customer service is opened till 5:30 PM today
  • Call Direct
  • Convergent Systems (APC UPS):
  • +68281850
  • E-Solution (Switches & Sockets):
  • +65 8686 6116
  • PMC (Industrial Automation & Control):
  • +65 6844 1928
  • Any Other Enquiries:
  • +65 6357 6333
  • Send An Email
  • Convergent Systems (APC UPS) Related:
  • Michael.Ho@Convergent.Com.Sg
  • E-Solution (Switches & Sockets) Related:
  • Esolutions.Electrical@Gmail.Com
  • PMC (Industrial Automation & Control) Related:
  • Kitkuan.Chan@E-Pmc.Com.Sg

Contact information

Use our contact form or email us at customercare.sg@schneider-electric.com
Opening hours
Monday till Friday from 09:00 - 05:30
Contact form

Frequently Asked Questions

Ordering

  • E-Solution (Switches & Sockets): Minimum purchase of $150 for FOC delivery, else $15 delivery charge applies.
  • Convergent Systems (APC UPS): Minimum purchase of $500 for FOC delivery, else $30 delivery charge applies.
  • PMC (Industrial Automation & Control): Minimum purchase of $150 for FOC delivery, else $40 delivery charge applies.
  • You can cancel items or orders by visiting the Your Orders Section in Your Account.
  • To cancel orders that aren't dispatched yet:
    1. Go to Your Orders.
    2. Select the item you want to cancel and click Cancel items.
    3. Provide reasons for cancellation.
    4. Click on Cancel Checked Items.
  • Follow the steps below to order an item again -
    1. Go to Your Orders.
    2. Click on the re-order Tab. You will see a list of items you had previously bought.
    3. Add to Cart the items you wish to buy again.
    4. Go to the cart and follow the onscreen instruction to complete the order.
  • Do note that items that are returned will not be displayed in the Re-order tab
  • You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order if it hasn't entered the shipping process yet.
  • If you have ordered a wrong item, you can cancel the order. In case the order is already shipped and out for delivery, you can return the order. Click on Returns and Refund FAQ for more information.
  • You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order if it hasn't entered the shipping process yet.

    • Payments

  • We accept a variety of payment methods including:

    1. PayNow (PayNow details will be sent after placing order)
    2. Credit terms (with selected sellers and only for pre-approved buyers)
  • For Business Partners:
    1. Credit Limit purchase option is available upon request but subject to individual approval.
    • Payment can fail for the following reasons:
      • You enter incorrect credit or debit card details, e.g., name on the card, card number, CVV, 3D secure PIN (Personal Identification Number) and expiry date.
      • Your provided card details that are no longer valid or need to be updated.
      • Your bank is going through an outage
      • You close or refresh the page or go back to the earlier page while the transaction is being processed by your bank.
      • The connection between e-shop and your bank fails due to some technical issues and the transaction cannot be completed.
      • Your card may be blocked for online transactions.
      • You use a card that's not currently accepted on e-shop. For more information see Accepted Payment Methods
    • You may also receive a payment pending message for the following reasons:
      1. Payment confirmation pending:
        • If you paid for your order using PayNow, please provide screenshot of your payment so that we can verify and arrange for delivery accordingly.
      2. Problem in contacting your bank or credit card:
        • We may be unable to contact your bank or card issuer which can cause delay. If so, you'll receive an email from us.
      3. Incomplete payment:
        • If your first payment attempt was unsuccessful, your payment might stay in the pending stage. In such cases, try to revise the payment when you receive an email from us, so that we can process your order at once. Once the mentioned timeline has passed, the order will be auto cancelled.
    • If your payment is still processing:
      • You'll see "We haven't received payment confirmation from your bank or credit card yet". In such cases, don't try paying a second time unless you're sure that your payment failed. If you accidentally pay twice, we'll refund your extra payment within a few days.

    Cancelling

    • For APC UPS: Any cancellation of order is subjected to a minimum 15% charge of purchase order value or at Convergent's discretion.
    • For Switches and Sockets: Any cancellation of order will be reviewed on a case by case basis by eSolution.

    Delivery

    • For Ex-stock items, delivery will be done within the next 2 to 3 working days from the day order was being placed.
    • For items without stock, please expect a longer leadtime (min. 6 to 8 weeks)
  • Yes. All purchase orders that require special handling, i.e. no lift which requires manual lifting at destination will be charged additional S$60 per 100 KG per invoice, drop off point.
    • Any re-delivery due to delivery failure which is caused by customer negligence or change of delivery location will incur additional freight charge on top of the normal freight charge.
    • Do note that a prior notice of at least 1 working day is required for any re-scheduling of delivery.
    • For APC UPS only: Any purchase orders that require delivery to KEPPEL DISTRIPARK, JURONG ISLAND/PORT and SENTOSA will be charged additional S$30 per invoice, per drop off point.

    Return & Replacement

    • You may request returns for most items you buy from the sellers listed on eshop.se.com. However, you can only return items explicitly identified as "returnable" on the product detail page and/or our policy and within the ‘return window’ period. Please refer to thePolicy Page to know which categories are "non-returnable" and the specific return windows for categories eligible for return.
    • Do note that items are returnable if you've received them in a condition that is:
      1. Physically damaged
      2. Has missing parts or accessories
      3. Defective
      4. Different from its description on the product detail page on Amazon.in
      5. You no longer want the item (return applicable only for eligible items)
    1. Go to Your Orders. (Ensure you have signed in before)
    2. Choose an item that you want to return or replace.
    3. Select a reason from the menu and continue.
    • Do note that: The above process is applicable only if the product is returnable and the return window is still active.
    • If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement if the exact item is available with the same seller.