Return & Replacement

All the products sold through Schneider web Shop are delivered by our trusted partners. Hence, ideally there is no risk of product damage and any operational issues. For any reason, if you want to cancel the purchase or return the product, please initiate a request for return through an email to za-ccc@se.com. Your amount (if paid in advance) will be refunded back to your bank account within 3 to 5 working days.

Product Issues

If you face any kind of inconvenience with Schneider products, simply email us at za-ccc@se.com, we will resolve all your issues. The support will be provided as per the warranty & services clauses.

Warranty

If you face any technical glitch during the warranty period (as per standard warranty offered, please refer to the document), please email us at za-ccc@se.com, to log a complaint. Warranty of products starts from the date of invoice.

Cancellation Policy

You can cancel your orders with below applicable charges-

• Before product is dispatched, No penalty.
• Once product is dispatched, product shall be accepted for return only if the return request is sent to Schneider Customer Care Center in writing within 2 working weeks from invoice date.
• Product returned must be in original condition and original packaging.
• After product dispatch: 10 % of the sale price shall be deducted before the refund of the amount.