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T&C -
1. To be purchased during or before expiry of factory warranty or existing AMC
contract, whichever applicable.
2. Please make sure serial number is correct before proceeding to buy. Incase of invalid serial number, warranty will be void.
1 Year Renewal Extended Warranty for (1) Smart-UPS 15K
- Description
- Specifications
- Documents
- Reviews
Description
DESCRIPTION OF SERVICES:
- 1. For any breakdowns service would be available in normal business hours (6X8).
- 2. SEITB will manage all logistics of spares delivery, scheduling technicians visit and ensuring a smooth trouble shooting and resolving the issues reported.
- 3. During breakdown of the machines, Certified Field Service Representative (FSR), backed by years of industry experience, will visit, diagnose, and take appropriate corrective actions.
- 4. SEITB Certified FSR will run tests to verify your system is functioning correctly in all operational modes, firmware upgrades during site intervention.
- 5. Validation of Site conditions for smooth operations and provide suggestion for improvement as applicable during site intervention.
- 6. The average response time will be 8 Hours (will vary for remote location as per FSR travel time).
- 7. The average resolution time will be 48 Hours from the time of request (for complex issues additional time will be needed).
- 8. Collection and final disposal of replaced spares and components.
- 9. Repair / Replacement Services Support.
Status of the Product and type of Support:
- -Renewal of SIB/AMC Care Pack within 15 Days after the Expiry date Continues Support.
- -Seamless warranty (SIB/AMC Care Pack Registered within Standard warranty) Continues Support.
- -SIB/AMC Care Pack Registered for a Product which is not in Standard warranty/SIB/AMC Care Pack or after 15 days of expiry.
- -The first call can be logged after 45 days of SIB/AMC Care Pack registration(Start date).
Terms and conditions-
EXCLUSIONS:
Defects caused by the following shall also not be covered under this Agreement and SE shall not be bound by the terms of this Agreement, in case:
- (a) External Batteries & other connected Accessories (SNMP cards, Links, cables, Ext. Chargers .. etc.
- (b) The Customer does not use the Equipment in accordance with the written documentation or instructions issued by SE.
- (c) The Customer gets the Equipment serviced / repaired by any non-SE certified personnel or entity or repairs or services the Equipment on its own.
- (d) if there is gap in warranty, the extended warranty will not be honoured as per policy.
Overview
| Product Name | 1 Year Renewal Extended Warranty for (1) Smart-UPS 15K |
|---|---|
| Tax Class | GST-18 |
| Category | UPS |
| Range Name | UPS |
| Extended 1 Year warranty | No |
| Short Description | T&C -
|
Documents
Reviews
Description
DESCRIPTION OF SERVICES:
- 1. For any breakdowns service would be available in normal business hours (6X8).
- 2. SEITB will manage all logistics of spares delivery, scheduling technicians visit and ensuring a smooth trouble shooting and resolving the issues reported.
- 3. During breakdown of the machines, Certified Field Service Representative (FSR), backed by years of industry experience, will visit, diagnose, and take appropriate corrective actions.
- 4. SEITB Certified FSR will run tests to verify your system is functioning correctly in all operational modes, firmware upgrades during site intervention.
- 5. Validation of Site conditions for smooth operations and provide suggestion for improvement as applicable during site intervention.
- 6. The average response time will be 8 Hours (will vary for remote location as per FSR travel time).
- 7. The average resolution time will be 48 Hours from the time of request (for complex issues additional time will be needed).
- 8. Collection and final disposal of replaced spares and components.
- 9. Repair / Replacement Services Support.
Status of the Product and type of Support:
- -Renewal of SIB/AMC Care Pack within 15 Days after the Expiry date Continues Support.
- -Seamless warranty (SIB/AMC Care Pack Registered within Standard warranty) Continues Support.
- -SIB/AMC Care Pack Registered for a Product which is not in Standard warranty/SIB/AMC Care Pack or after 15 days of expiry.
- -The first call can be logged after 45 days of SIB/AMC Care Pack registration(Start date).
Terms and conditions-
EXCLUSIONS:
Defects caused by the following shall also not be covered under this Agreement and SE shall not be bound by the terms of this Agreement, in case:
- (a) External Batteries & other connected Accessories (SNMP cards, Links, cables, Ext. Chargers .. etc.
- (b) The Customer does not use the Equipment in accordance with the written documentation or instructions issued by SE.
- (c) The Customer gets the Equipment serviced / repaired by any non-SE certified personnel or entity or repairs or services the Equipment on its own.
- (d) if there is gap in warranty, the extended warranty will not be honoured as per policy.
Overview
| Product Name | 1 Year Renewal Extended Warranty for (1) Smart-UPS 15K |
|---|---|
| Tax Class | GST-18 |
| Category | UPS |
| Range Name | UPS |
| Extended 1 Year warranty | No |
| Short Description | T&C -
|