Return & Replacement

All the products sold through Schneider Web Shop are delivered by our trusted partners. Hence, ideally, there is no risk of product damage or operational issues. For any reason, if you wish to cancel the purchase order or return the product, please initiate a return request by emailing us at ksa.ccc@se.com.

Product Issues

If you face any kind of inconvenience with Schneider products, simply email us at ksa.ccc@se.com. We will resolve all your issues. Support will be provided as per the service clauses.

Warranty

If you experience any technical issues during the warranty period (as per the standard warranty offered—please refer to the warranty document), email us at ksa.ccc@se.com to log a complaint. The warranty for products begins from the date of the invoice.

Cancellation Policy

• You can cancel your orders with the following applicable charges:
• Before the product is dispatched: No penalty.
• After the product is dispatched: The product shall be accepted for return only if the return request is sent to Schneider Customer Care Center in writing within 2 working weeks from the invoice date.
• The product must be returned in its original condition and original packaging.
• 10% of the sale price will be deducted before issuing the refund.